Friday, October 31, 2008

My email RANT to Ingle's

(this post is an email comment in it's entirety left by ME for the Ingle's company, reference my several different rants and grievances I've had with them lately. I plan to post the response (if I get one). If you get bored easily and don't appreciate a good gripe, skip ahead to next post to find out that Dudley's a girl...)

I just wanted to first commend your corporation for having quality food at competitive prices. Going to Ingles used to be a treat since you offer a wide variety of different type foods HOWEVER my last two shopping experiences in the last two weeks have almost persuaded me to stick to Kroger and other competitors such as our local J&J.

I had received a coupon in the mail from the Purina company inviting me to try a new cat litter. The coupon was for one (1) free bag of Yesterday's News Cat Litter (value up to $6.99). When I went to purchase this (along with lots of other groceries), I was told you don't take "internet coupons" for free items. I explained that it wasn't an internet coupon and that the company had sent it to me in the mail. The cashier called the manager(I think she was the manager) over (Amy) and she said the same thing. I again explained it wasn't an internet coupon (it was on security backed paper and to me did not look like something that would be interpreted as a "fake" or a "printout"). Amy responded with "well it looks like an internet coupon." I just kept my coupon (and redeemed it at J&J) and asked Ingle's to take the litter off my order. There was also a bag of cat food that had rung up a different price than what was marked on the shelf and when I questioned it the manager? (Amy) was very snippy and rude.

I chalked this up to "everyone has a bad day" and tried not to let this experience ruin my opinion about your store.

Last night I was shopping with my mom, baby and friend. I was disappointed because the 9-Lives cat food that had been advertised for two weeks as being on sale, wasn't there. I could see where there had been some on the shelf but they were gone. (This was also the case last week when I went specifically for that cat food...I'm not sure if maybe they just had so few bags or if maybe I just keep going after everyone else cleans them out...).

We all got several things and proceeded to check out. My friend was in a separate line than us and she got done before us. She walked over and told me to check what my Michelina's frozen dinners were ringing up because her's rung up wrong. (They were supposed to be 5/$5 and her's were ringing up $1.25 each-normal price). (There was a large sign on the freezer door). Mine had also rung up wrong. I pointed this out to the cashier and he called Amy. (My friend informed me later that when her cashier had called her over that she had been very rude and wouldn't take her word for it and went to check herself. Okay fine but when she came back she was very hateful and said "those weren't on sale the sign says "assorted varieties" and it doesn't include those. Really? They were the pizza rolls and buffalo chicken variety...So the sale was for the lasagna only? If that was true shouldn't the sign have said "select varieties"? Minor detail but she said she would adjust the price. (Which I'm pretty sure was supposed to be the "sale price" anyway). So when she (Amy), got called to my register she really wasn't happy, slamming my boxes, and muttering things). After that I handed the cashier my coupons. (Not an excessive amount and not to exceed your strict coupon policy). He looked shocked and exclaimed to Amy "she's got coupons too!!!" like maybe I was the cheapest person he had ever met (and I very well might be, lol)! Amy looked confused and told him that was okay. (Again I'm not sure why he was so shocked).

So considering the several different cases of rude customer service, having to figure out exactly how many coupons i am actually allowed to use on a certain order and the fact that a lot of your sales seem to be gone by the time I make it to the store I think Kroger and J&J are a better fit for me. I might not find the exotic choices that I have at Ingles but in my opinion customer service and helpfulness more than make up the difference!

I'm sure this is not the norm for all of your stores, I guess I am just unfortunate that this is the case for the store closest to me, (Dawsonville, Georgia). I am in no way trying to get anyone in trouble and I'm not even saying I'm boycotting your store. It's hard to keep a REAL CHEAPSKATE like me away if there's a super sale but for the most part I'll be frequenting friendlier stores! I sincerely hope that maybe these incidents were isolated and hopefully other people are enjoying the Ingle's Advantage!

Thanks for your time,
Shannon Sexton

No comments: