Friday, October 17, 2008

When I Place an Order My Name Now Comes Up: PLEASE SPIT IN HER FOOD...A LOT

I hate papa john's. I really hate it. I don't like the pizza, the topping selection annoys me and the customer service sucks. "Why do I keep ordering from there?" you might ask. Basically because it's not quite as bad as dominoes and it's cheaper than pizza hut. In case you haven't noticed from my last forty posts, I. AM. CHEAP.

So because we had company coming I decided that I'd give it another try. I was tempted to order pizza hut...but, well you know...

So I looked online before we left the house to see what we wanted. I decided on "the special". Now let me also mention that I have a booster card that enables me to "buy one get one free" at papa john's. From previous experience I knew that I couldn't use the card in addition to the "special" but I also knew that they could sell me one pizza at regular price and I could get the other one free.

So we leave the house and I start my errands. About half way through I call to order the pizza. I ask about the "special" and am told that, that is an "internet special" and has to be ordered online. ARE YOU FRIGGIN KIDDING ME?! No they were in fact not kidding but very serious I had to order online. UGH. So while on the phone I asked about the booster card. Yes I was reassured I could use the card and get charged regular price with one free and the total would be $16.99. Okay $16.99 for two pizzas, I could handle that. I mean it's cheaper than pizza hut but probably that's because pizza hut's two main ingredients aren't CARDBOARD & CRAP.

So I hang up, drive to my office, (out of my way) and order the pizza ONLINE as instructed and then waited around for at least 20 minutes. All the while Cooper is blissfully sleeping in the car but at the dangerous point of "could wake up any time and scream for hours". Also Stephie was in the van with him, no I did not leave him alone!

After what seems like forever, I get to papa john's. I go in and a worker shuffles to the front counter. Yes shuffles. No, he is not old. He gives me the total and of course it's wrong. I explain to him that I had the booster card and I was told that I could pay full price for one and get the other for free. He grimaces like his life is over and pushes some buttons and then says "I don't think I can do that because you ordered online." "REALLY!" Then I say "well I tried my DARNDEST to order on the phone and was told that I HAD to order online." "Hmmm" he says "hang on, maybe this will work. Okay I got it to go through." "Excellent" I hissed. "$21.08." I asked "so one is $16.99, the other is free and the extra sauce is $0.49 right?" He nodded. I handed him my debit card all the while thinking that sounded too high but since my math sucks and since "math in my head" sucks even more I waited until I got my receipt.

Sure enough they had charged me $18.39 for the pizza. SIGH. The shuffler had already shuffled his way to the back to do some other duty with the basic ability of a slug. I got someone else's attention, showed them the receipt and then explained what was going on. He looked confused, looked at the register, looked at the menu board and then desperately looked around for the shuffler. Finally the non-old man slowly made his way back up to the front SERIOUSLY KID, PICK UP YOUR FEET AND PULL UP YOUR PANTS!!!

He looked at the register, looked at the menu board and said "I guess the pizza is $18.39, that's what the receipt says"...(On the menu board the price for that "special" wasn't up there...of course). "You said it was $16.99. The girl on the phone said it was $16.99". "I guess that was wrong because the register says $18.39". I just wanted to scream, "WHY ARE YOU A MORON...with two FAKE gimp legs?!?!" Then he says "hang on let me do something for you." "Finally, I thought, maybe he's going to adjust the price or give me a credit on my next visit for $2.00 or SOMETHING". Instead he shuffled (I kid you not), to the other register and printed me out another receipt. WHAT?! How in the FLOCK does that help in the least?! I already have a receipt, it has the wrong total on it.

So I gave up, defeated. I took my overcharged, cold cardboard and crap and went home with it. I was tired. I was hungry. I let them win.

I will give papa john's props for one thing. I do like how they push condiments. I love condiments and have been dipping my pizza in marinara or ranch since before it was cool. And if you're a condiment lover like me or a fat kid, as much as you hate to admit it you have to admire a place that will ENCOURAGE you and persuade you to dip pizza (probably the greasiest, fattiest food known to man) into a small container of pure butter.

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